(Time to read this Blog article is about 60 seconds) While speaking at a Conference in Denver this weekend I decided to explore downtown a bit…and off I went. When the weather suddenly changed for the worse, I hailed a cab for the short $6.00 ride back to the Hyatt. That’s when I met Amin […]
(Time to read this Blog article is about 40 seconds) Most of us are not great at every aspect of our job. Years ago, as an award-winning fashion retailer, we nailed the extraordinary customer service and experience thing and we were brilliant marketers, but I sucked at inventory control and managing stock turns. We should […]
(Time to read this Blog section is about 50 seconds) Robotic coffee comes to Shanghai. There’s a new ‘robotic coffee shop’ in Shanghai, China where an infinite number of custom coffee combos are created by a robot at the rate of 100 per hour. This robotic barista is consistent and reliable…and never takes a coffee […]
(Time to read this Blog article is about 2.5 minutes) There’s real confusion in business today about Vision and Mission. Businesses spend years and tens of thousands of dollars on consultants and ‘Strategic Retreats’ only to come up with a Vision Statement that isn’t worth the paper it’s written on. But they proudly hang it […]
(Time to read this Blog article is about 2 1/2 minutes) Over the years I’ve been asked to judge several Business Card Competitions and what I’ve discovered is that many business cards completely miss the mark when it comes to accomplishing the very purpose for which they were created! So, here are my thoughts on […]
(Time to read this Blog article is about 60 seconds) Many businesses fail to think about all of their customers. A quick look under the hood of your vehicle will tell you that the folks who designed and manufactured it didn’t give much thought to the mechanics who have to service and repair it over […]
(Time to read this Blog article is about 60 seconds) Something’s preventing them. So, what might it be, and what can you do to fix that? Below is a check-list of 8 things that could be preventing some of your target customers from buying from you. Set aside one hour, get a few of your […]
(Time to read this Blog article is about 60 seconds) ‘Caring Coach’ is a term that I made up years ago for any business that helps customers to wisely choose and effectively use the products or services they sell. In these days when people are faced with so many choices, options and so much confusion, […]
(Time to read this Blog section is about 50 seconds) The importance of asking tthe right questions. Many leaders believe that their job is to have all the right answers. But actually, leaders need to be much better at asking the right questions. Asking great questions is fundamental to finding out what’s really going […]
(Time to read this Blog article is about 60 seconds) Ultimately, customer ownership is all about creating, delivering and communicating compelling value. Value that ‘grabs’ our target customers, clearly differentness us from our competitors, makes us ‘famous’…and grows our bottom line. Customers demand value and every business promises it. But there’s a huge lack of […]
