(Time to read this blog article about  45 seconds) Many of your customers don’t have the time, the skill or the inclination to install, maintain, keep track of, prepare or otherwise ‘deal with’ what they buy from you.  There’s a huge value-add and revenue-add opportunity here, if you get it right. Lowes, Home Depot and […]

(Time to read this blog article is about 40 seconds) I love simple questions that get useful interaction going with Team members. Below are three such questions. My suggestion is that you type them out, give them to each Team member, ask them to think about them, come up with answers and get back to […]

(Time to read this blog article is about 35 seconds) There are just 2 ways to grow your bottom line…get bigger or get better. Many companies focus on getting bigger when they should, first, focus on getting better. They’re building on a foundation of sand and it often ends badly. ‘Increased size will not make […]

(Time to read this blog article is about 30 seconds) While coaching an American client recently, the boss bragged that their company is ‘lean and mean’. This makes absolutely no sense…and I told him so. Sadly, we have 1,000s of businesses around the world bragging about being ‘lean and mean’. “We’re lean and mean, and […]

(Time to read this blog article is about 20 seconds) The real battle in business today is the battle to attract, retain and engage top performers. BrewDog, a Scotland-based craft beer company, announced that they’re giving their employees around the world one week’s paid leave when they welcome a new puppy into their lives. I […]

(Time to read this blog article is about 40 seconds) Whether you sell a product or a service, one of the most powerful marketing tools you can create is a compelling guarantee.  The right guarantee will do these 5 things for you. It will… Clearly differentiate you from your competitors, Make you memorable…and perhaps ‘famous’, […]

(Time to read this blog article is about 35 seconds) Travel & Leisure Magazine has just announced that, once again, their readers have voted Singapore Airlines as the world’s #1 international airline.  Emirates is #2 and Virgin Atlantic is #3.   Singapore Airlines has won the top spot almost every year for more than 20 years. […]

(Time to read this blog article is about 40 seconds) When something goes wrong in your business or department, do you immediately ask the wrong question?   Do you ask that easy question that’s designed to lay blame, but almost never fixes the problem or prevents it from happening again?  That wrong question, the one that […]

(Time to read this blog article is about 30 seconds) I’ve said for years that every industry has way too many Conferences and Trade Shows and it’s not sustainable.  Ace Canada, a large hardware industry distributor, just announced that it is cancelling its traditional Spring Dealer Buying Show and instead will offer dealers the opportunity […]

(Time to read this blog article about 60 seconds) I spend hours every week studying clients’ websites looking for a clear statement of compelling value that will ‘grab’ their target customers, clearly differentiate them from their competitors, make them ‘famous’ and grow their bottom line. But, mostly, what I find are weak and wishy-washy statements […]