(Time to read this Blog article is about 45 seconds) Many companies measure their service excellence by how well and how quickly they respond to their customers.  How we respond matters.  But the real customer service magic comes when we anticipate our customers’ needs and proactively do what needs to be done. One day, early […]

(Time to read this Blog article is about 40 seconds) We’re not just talking about cultural or ethnic diversity; we’re talking about diversity of thought and perspective.  If you surround yourself with people who look, think and act like you do, this doesn’t unleash your creativity, it narrows your view and limits your possibilities.  Innovation […]

(Time to read this Blog article is about 40 seconds) One of my recent coaching clients has been negotiating to buy out a competitor.  As usual, the seller thought their business was worth much more than it actually was.  How could they have worked so hard and the business be worth so little?  Because working […]

(Time to read this Blog article is about 90 seconds) There’s much talk in business today about the importance of initial and on-going training, coaching and employee development…and so there should be.   You can’t grow your business without growing your people. To truly embrace a program of ongoing employee education and development, keep in […]

(Time to read this Blog section about 60 seconds) ’Congratulations’ you are in the top 1%. According to the World Bank, more than 2.8 billion people on this planet live on less than $2 a day.  In fact, a North American salary of just $32,400 a year puts you in the top 1% of wage […]

(Time to read this Blog article is about 50 seconds) Earlier this year I spoke at a Marketing Conference in Miami for a technology business that had recently been purchased by a huge global conglomerate.  They are growing rapidly, introducing new products, opening new markets and adding lots of new people.  Everything about the business […]

(Time to read this Blog article is about 40 seconds) Back in my “Cooper Canada” days as a manufacturer, we had a lady working in our Accounts Receivable Department who was allowed to write her own paycheck, until we finally caught on. Her husband was an elevator repair mechanic who belonged to a Union that […]

(Time to read this Blog article is about 90 seconds) About half of our readers are business owners and half are managers, supervisors or sales and marketing professionals who might be in a job interview situation some day, as they look to move their career forward. When most folks are preparing for a job interview, […]

(Time to read this Blog article is about 45 seconds) Every industry and every market is over-served and under-differentiated.  Whatever you sell, you have too many competitors and most of you look and sound about the same. Sorry…but it’s true.  Don’t shoot the messenger. Much of my work is in helping clients create, deliver and […]

(Time to read this Blog article is about 1minute) I’ve spoken at 1,000s of Trade Shows and Management Conference over the past 20 years and what I’ve noticed is that most folks attend these events, at considerable expense, without a specific List of what they want or need to accomplish.  They mostly just wander around […]