“Straight Talk” from the Management Guy.

Drawing from his real life experience as a world-class manufacturer, award-winning retailer and business coach, Donald has helped thousands of businesses throughout the world to add more real value to their customers’ livesand more dollars to their bottom line!

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(Time to read this Blog article is about 50 seconds) Whatever your faith or culture, December seems to be a month of special foods, gratitude and festive get-togethers.  Wonderful cookies are always a big hit…but especially so at this time of year. Click here for my amazing ‘world’s best’ and simplest recipe for shortbread cookies: […]

(Time to read this article is about 90 seconds) It’s November and now’s the time to be doing the planning, making the decisions and taking the action that will make 2018 your best year ever.  Now’s the time to work ‘ON’ the business…not just ‘IN’ it.  Here are some important questions, insights and ‘tools’ to […]

(Time to read this Blog article is about 50 seconds) The beautiful new 5 star cruise ship, The Viking Sun, does a number of things to differentiate itself for their specific target customers.  The ship has no casino, no annoying ship’s photographer pursuing you and no bar staff endlessly flogging overpriced drinks.  But the one […]

(Time to read this Blog article is about 50 seconds) Note:  This blog article is from my friend Jim Brown.  Jim is a brilliant business thinker and a ‘straight shooter’.  He can be reached at James B. Brown Consulting Inc. jbbrown@bell.net . Jim’s comments about the need for more women in senior management positions is […]

(Time to read this Blog article is about 30 seconds) Many businesses spend huge sums of money on ‘customer research’ to find out exactly what their customers want.  Then, when they deliver that, they wonder why customers don’t go “WOW”. What they don’t realize is, they’ve fallen into ‘The Research Trap.’  It works like this. […]

(Time to read this Blog article is about 60 seconds) A number of clients have asked me to comment on the increasing minimum wage that we see in Canada and the USA.  First off, to give yourself a little perspective, for just one week try living on what some of your minimum wage employees are […]

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