(Time to read this Blog article is about 3 minutes) Greetings again fellow ‘quarantiners’.  Hope you’re still safe and sane.  Before we get to the ‘advertised’ topic, here’s one question that’s been bugging me for the past 3 weeks. My question of the day:  I’ve watched dozens of media conferences with Presidents, Prime Ministers, Premiers […]

(Time to read this Blog article is about 90 seconds) Greetings fellow ‘quarantiners’.  Hope you’re still safe and sane.  Before we get to the ‘advertised’ topic of this week’s Blog, here’s a thought about the dozens of emails that you’re probably getting from businesses reaching out to tell us whether they’re open or closed, how […]

(Time to read this Blog article is about 90 seconds) Greetings fellow ‘quarantiners’.  Hope you’re safe and well.  You’re probably inundated with emails these days, so I’ll keep this short.  I have only two questions for you: Question #1:   As a person and as a business, what are you doing to be helpful, kind and […]

(Time to read this Blog article is about 90 seconds) Greetings fellow ‘quarantiners’.  Hope you’re safe and well. As business owners, leaders or managers, our customers and our team are looking to us for clarity and confidence right now.  Are you keeping in touch with customers to tell them if you’re open or closed, what […]

(Time to read this important Blog article is about 3 minutes) As I write this Blog, thousands of businesses are shutting down for a month or more. Hundreds of thousands of events, schools, vacations, gatherings and regular business hours are being cancelled. But, if we commit to being our ‘best selves’ throughout this mess, relationships […]

(Time to read this article is about 90 seconds) One of the biggest problems in many businesses today is that ‘the boss’ won’t delegate. This ‘boss’ could be the business owner, a department manager or a supervisor. The result is that things don’t get done, problems don’t get solved, opportunities get missed, customers get frustrated […]

(Time to read this article is about 1 minute) Most businesses, including some very large ones, simply do not understand the math of profitability….and it’s killing them.  They don’t understand that small improvements in pricing, sales and efficiency will have a huge impact on their bottom line. Sometimes, their accountants don’t even understand this important […]

(Time to read this article is about 90 seconds) Whether you sell to consumers or to other businesses, loyal customers are a treasure and they love being thanked, acknowledged and appreciated for their loyalty. The good news is that today’s technology allows us to track, thank and WOW them in simple, affordable and powerful ways. […]

(Time to read this important Blog article is about 2 minutes) Employee engagement is a hot topic these days…and so it should be.  Imagine, the positive impact on your business and your bottom line if you could increase the number of fully engaged employees on your Team and get rid of the non-performers.  Employees who […]

(Time to read this article is about 90 seconds) The real battle in business today is the battle for talent.  Businesses large and small now realize that not having an engaged and top-performing Team carries a huge bottom-line cost in lost business, inefficiency, missed opportunity, low morale and high frustration!  So, employee engagement and commitment […]