(Time to read this Blog article is about 1 minute) Last week I dispelled two of the biggest myths in business today: ‘There’s no such thing as customer loyalty anymore.’…and, ‘You can’t get great staff anymore.’ If you missed last week’s insightful Blog, you can access it here,  Cooper’s Blog – June 10.  At the […]

(Time to read this Blog article is about 1 minute) Last week I dispelled two of the biggest myths in business today: ‘There’s no such thing as customer loyalty anymore.’…and, ‘You can’t get great staff anymore.’ If you missed last week’s insightful Blog, you can access it here,  Cooper’s Blog – June 10.  At the […]

(Time to read this important Blog article is about 2 minutes) Much of what we believe about our customers, our staff, our future and our bottom line is simply not true.  Some of it never was true…and some of it was, but isn’t anymore.  As business owners and managers, we’re making important decisions based on […]

(Time to read this Blog is about 3 minutes)  On May 25th, police officer Derek Chauvin murdered George Floyd in the streets of Minneapolis. Ironically, the slogan (Brand Promise) of the Minneapolis police department is, ‘To Protect with Courage.  To Serve with Compassion!’   Derek Chauvin showed neither courage nor compassion.  During his 18 years of […]

(Time to read this Blog is about 3 minutes)  It’s still Spring here in the Northern Hemisphere and there’s a long-standing cultural tradition of ‘Spring Cleaning’.  So, this week I asked each of our Biz Coaching clients to list at least 3 things that need ‘cleaning up’ in their business or department in the next […]

(Time to read this Blog is less than 2 minutes) Greetings fellow ‘quarantiners’.  Hope you’re still safe and sane as business starts to open up in many parts of the world.   1. The incredible power of joy Whatever you sell, people come to you for that…plus joy. Especially in these stressful times. They want groceries…plus […]

(Time to read this Blog is about 3 minutes) Greetings fellow ‘quarantiners’.  Hope you’re still safe and sane.  This Covid ‘mess’ is a real test of your business culture:   If you have a hierarchical organisation where all decisions are made at the highest possible level by a very small group, or one individual, you’re […]

(Time to read this Blog article is about 4 minutes) Greetings again fellow ‘quarantiners’.  Hope you’re still safe and sane.  Before we get to ‘the 4 Key Questions’, here’s some semi-interesting and possibly helpful ‘stuff’. As we all work through this Covid mess…   a) What are you doing to survive financially as a business […]

(Time to read this Blog article is about 45 seconds) Greetings again fellow ‘quarantiners’.  Hope you’re still safe and sane.  If you’re like me, every day you’re inundated with hundreds of emails from bored friends or other well-meaning folks and your head is spinning.  So, I’m just going to repeat last week’s offer of free […]

(Time to read this Blog article is about 3 minutes) Greetings again fellow ‘quarantiners’.  Hope you’re still safe and sane.  In any situation, it’s important to get our priorities straight. As we continue through this mess, the order of priority for many businesses and humans is: Stay physically safe and emotionally healthy. Financial survival. This […]