All posts by: Donald Cooper

About Donald Cooper

Donald Cooper, MBA, CSP, HoF: Donald Cooper speaks and coaches internationally on management, marketing, and profitability.  He can be reached by email at donald@donaldcooper.com in Toronto, Canada.

 (Time to read this article is about 90 seconds) One of the biggest problems in many businesses today is that ‘the boss’ won’t delegate. This ‘boss’ could be the business owner, a department manager or a supervisor. The result is that things don’t get done, problems don’t get solved, opportunities get missed, customers get frustrated […]

(Time to read this Blog article is about 60 seconds) You could read a book two inches thick on the subject of customer loyalty, but here’s what you really need to know in one sentence… “People are loyal to what’s best for them…or what they assume is best for them.” That’s it.  Read it again. […]

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