(Time to read this Blog is about 2 1/2 minutes)

Before we get to the main topic, here are a few things to get you thinking:

1. My biz quote of the week:
   “High turnover of staff is their emotionally healthy response to your emotionally unhealthy business culture. Stop blaming them and fix your culture!”
   …Donald Cooper
2. Autonomous vehicle update.  Walmart is currently testing home delivery of groceries by driverless cars in 3 American cities. 
3. The myth of ‘under-promise and over-deliver’.  It’s time to debunk this tired old myth.  In today’s hyper-competitive world, if we under-promise, we won’t attract the customer.  They’ll go somewhere else.  So, we need to ‘over-promise and then over-deliver’! 
4. Are you committed to constant improvement and innovation? Singapore’s Changi airport was voted ‘Best in the World’ 8 years in a row.  But this year, they’re #3.  Qatar’s Hamad International Airport has taken the #1 spot in Skytrax Annual World Airport Awards.

Whatever product or service you sell, many competitors are trying to take your spot.  Or some new technology or business model will come along to fundamentally change your entire industry business model.  So, are you passionately committed to constant improvement and innovation?    

Now, to this week’s important topic:

4 ‘Business Improvement Questions’ we should all ask:

When doing Biz Coaching, there are 4 ‘Business Improvement Questions’ I love to ask my clients.  They have led to very productive conversations.  Here they are, no charge.

1. What 1 to 3 new positions, filled by talented top-performers, will make a big difference in our business?
    
   1. ________________________________________.
    
   2. ________________________________________.
    
   3. ________________________________________.
    
2. In what existing positions in our business, if mediocre or toxic staff were replaced by talented top-performers, will it make a big difference to our customers, our team and to our bottom line?
    
   1. ________________________________________.
    
   2. ________________________________________.
    
   3. ________________________________________.
    
3. What pieces of new equipment, or technology or systems upgrades will make a big difference in our business?
    
   1. ________________________________________.
    
   2. ________________________________________.
    
   3. ________________________________________.
    
4. What additional staff training, in which departments, done effectively, will make a big difference in our business?
    
   1. ________________________________________.
    
   2. ________________________________________.
    
   3. ________________________________________.
    

Note:  You may have more than 3 ideas for some of these.  If so, add them in.  But try to come up with at least 3. 

These are 4 great questions to work on, by yourself, or at your next Managers’ Meeting.  For each decision you make, agree on and document what will be done, by whom, by when, at what cost, with what outcomes, measured how and rewarded how.  Then follow up.  The world is run by those who follow up!

That’s it for this week…

Stay safe…live brilliantly!       

Donald Cooper 

Donald Cooper speaks and coaches internationally on management, marketing, and profitability.  He can be reached by email at donald@donaldcooper.com in Toronto, Canada.